Frequently Asked Questions
Everything you need to know about your Princess Polly order.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking link. You can also track your package directly through our website by entering your order number and email address.
What is your return policy?
We offer returns for store credit or refunds on full-priced items within 30 days of delivery. Items must be in their original condition with all tags attached. Please note that certain items like earrings and beauty products are final sale for hygiene reasons.
How long does shipping take?
Standard shipping typically takes 3-6 business days, while express shipping takes 1-3 business days depending on your location. International shipping times vary by destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options including Afterpay, Klarna, and Shop Pay.
How do I know what size to order?
Each product page features a specific size guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the model's measurements listed in the description.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very short window for changes. Please contact our customer service team immediately, and we will do our best to assist you before the order is dispatched.